Terms and Conditions

Last updated: September 2025

Welcome to Lume. These Terms and Conditions (“Terms”) apply to all visitors and customers who use our website and purchase our products. By accessing or using our website, you agree to these Terms. Please read them carefully.

1. General Information

  • Lume operates this website to sell skincare, wellness, and lifestyle products sourced from the US and EU.

  • Our contact email is: loveya@lume-sequence.com.

  • We reserve the right to update these Terms at any time.

2. Eligibility

To place an order, you must be at least 18 years old or have the permission of a parent/guardian.

3. Orders

  • By placing an order, you agree to provide accurate, complete, and up-to-date information.

  • All orders are subject to availability.

  • We reserve the right to refuse or cancel any order if fraud or misuse is suspected.

4. Pricing & Payment

  • All prices are shown in EUR (€) and include VAT where applicable.

  • We accept payments via Shopify Payments (credit/debit cards, Apple Pay, Google Pay) and PayPal.

  • Payment must be received in full before your order is shipped.

5. Shipping & Delivery

  • Shipping times and costs are outlined in our Shipping Policy.

  • Delays due to customs, courier issues, or force majeure are outside our control.

6. Returns & Refunds

  • You may request a return within 14 days of receiving your order.

  • Items must be unopened, unused, and in original packaging.

  • More details can be found in our Return Policy.

7. Product Information

  • We make every effort to display product descriptions and images accurately.

  • However, slight variations in packaging or appearance may occur.

  • Products are for personal use only and not for resale.

8. Liability

  • Lume is not responsible for indirect, incidental, or consequential damages related to your use of our products.

  • Our total liability for any claim will not exceed the value of your order.

9. Intellectual Property

  • All content on our website (logos, images, product descriptions, text) is the property of Lume or its partners and may not be copied or used without permission.

10. Governing Law

These Terms are governed by the laws of Ireland and applicable EU consumer protection laws.

11. Contact

For questions about these Terms & Conditions, please contact:
📧 loveya@lume-sequence.com