At Lume, we aim to deliver your orders quickly, safely, and at fair rates. Please read our shipping policy to understand how we handle deliveries.
1. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
You will receive a confirmation email once your order is shipped.
2. Shipping Regions & Rates
We currently ship to:
Ireland → from €9.00
European Union → from €11.00
Shipping rates are calculated at checkout and may vary depending on your location and order size.
3. Delivery Times
Ireland: 3–5 business days
European Union: 5–10 business days Delivery times may vary depending on customs clearance, local couriers, or peak periods (e.g., holidays).
4. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking link so you can follow your package until delivery.
5. Customs & Duties
Orders shipped from outside your region may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the responsibility of the customer.
6. Shipping Restrictions
We currently do not ship outside of the European Union and Ireland.
We cannot ship to PO boxes or military addresses.
7. Delayed or Lost Orders
If your order is significantly delayed or lost in transit, please contact us at loveya@lume-sequence.com. We will assist you in tracking the package and, if necessary, arranging a replacement or refund.