We source and ship products from trusted suppliers in the US and EU, depending on the product and your location. This ensures faster delivery and reliable quality.
2. Which countries do you deliver to?
We currently ship across the European Union and Ireland. Shipping rates are calculated at checkout based on your location.
3. How long does delivery take?
EU orders: usually 5–10 business days.
Ireland orders: usually 3–5 business days. You’ll receive a tracking link by email once your order ships.
4. What payment methods do you accept?
We accept Shopify Payments (credit/debit cards, Apple Pay, Google Pay) and PayPal. All payments are processed securely.
5. Can I return a product?
Yes! You can request a return within 14 days of receiving your order. Products must be unopened, unused, and in original packaging. See our Returns & Refunds Policy for details.
6. Are your products authentic?
Absolutely. We work only with verified suppliers and official distributors in the US and EU. Every product is carefully checked before shipping.
7. How can I contact you?
You can reach us anytime at: loveya@lume-sequence.com We usually reply within 24 hours (Mon–Fri).
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